Policies

Door Unlocking/Locking:
To keep students safe and to maintain the integrity of our classes, doors will remain locked during class. The doors open 15 minutes before classes begin. Doors will be locked at the start of class- a 5 minute grace period may be given to classes, but it is encouraged to remind students that they must plan to be on time.

COVID-19 and Other Contagious Diseases:
Masks are always available and optional for all individuals.

Studio Closures or Class Cancellations:
We reserve the right to cancel classes and/or close the studio due to weather, illness or injury to our instructor where no substitute is readily available, or state or local government mandates. In the event of a studio class cancellation, your class will be returned to you for future use at the studio.

Class Minimums:
Drop-in classes and Series must have a minimum of three (3) students and One Hour Classes must have an enrollment of two (2) students. If class registration falls below three (3), the class will be canceled due to low enrollment and your class will be returned to you.

Workshops must meet a minimum of four (4) paid enrollments. If class registration falls below four (4), the class will be canceled due to low enrollment and your class will be returned to you.

Payment Policies:
Enrollment is not guaranteed until payment is made. Payment may be made online at the time of registration.

Class Pack Policies:
Class Packs are nonrefundable once purchased.

Drop-In Enrollment Window: Drop-in classes are open for enrollment up to 4 weeks in advance of the class through FitDegree scheduling. Classes must be canceled with 12 hours advance notice for a refund of class credit. Cancellations within 12 hours will result in forfeiture of your class credit.

Failure to arrive on time for the scheduled class will result in forfeiture of class credit. A single courtesy waiver of this policy for extenuating circumstances can be arranged once every year by emailing info@trinitypole.com.

Waitlist Policy:
If a class you wish to take is full, you can join the waitlist for it. The waitlist system will automatically ask to add you to the class roster and you will receive a notification through your app with a time limit. If you do not respond within the time limit, the next person on the waitlist will be contacted for enrollment.

Unlimited Membership Packs:
No refunds once monthly membership has been purchased. Membership may be canceled prior to the next scheduled charge via email to info@trinitypole.com Class credits do not rollover to the following month or year. A single extension can be applied to a membership for a student at Trinity- please contact info@trinitypole.com for more information

Series:
Series enrollments are nonrefundable once purchased. You may reschedule your series if you have given at least one (1) week notice unless class enrollment is less than 4 students. No walk-in students will be admitted into series classes once a series has started. Series reschedules can be performed a maximum of 3 times per year.

Workshops:
Workshop classes are nonrefundable once purchased. You may cancel or reschedule a workshop within at least 24 hours of the scheduled workshop.

Private/Semi-Private Lessons:
You must contact the studio at least 24 hours before your scheduled lesson to cancel or reschedule. If you do not show up for your scheduled private lesson or if you cancel within the 24-hour window, you will be charged for the private lesson.

Private Pole Gatherings:
All private Pole groups are nonrefundable and must be paid in full at least 72 hours prior to the scheduled event. Be aware that no alcoholic beverages are permitted. If you or any member of the party appear intoxicated or act inappropriately towards our staff and community you will not be allowed to participate in the event.

Dress Code:
Please come to class fully prepared to move at the appropriate level for your class. Please take off your shoes after arrival. There are designated areas for all your items from shoes to bags. The studio also provide loaner shorts if needed as well as loaner knee pads and heels. NOTE: Nudity is not permitted in group classes.

• No large drop style earrings or rings are permitted while participating in classes, as jewelry can damage the poles.

• Do not apply lotion or oils (which make gripping the pole difficult and dangerous) on the day of class.

• Do not wear heavily-scented perfume to class, out of regard for your fellow students.

Respecting the Equipment:
Students are expected to be respectful of Trinity's equipment. Equipment damaged due to students negligence may be charged to the student's account. Students are also expected to share equipment with others in class.

Filming and Photography:
Filming during class for personal use (e.g. at-home practice) is only permitted in certain classes and only with instructor permission. Filming and photography for public use must include explicit consent of both the instructor and classmates. We love seeing students share their progress and experience with the world, but they must ask the instructor and must be considerate and respectful of the privacy of other students.

Alcohol & Drug Policy:
Alcohol consumption and drug use are not permitted before or during physical activities at the studio. Students under the influence of drugs or alcohol will be asked to leave class and will forfeit their class credit.

Safety and Safe Space:
We hope to empower our students to feel confident and secure in their pole practice, and to create a supportive community that fosters growth and healing.

For the safety of our instructors and students, we reserve the right to dismiss any student or participant who is violating our safety policies. Please refrain from coaching, instructing, or spotting fellow students. Discrimination based on color, religion, physical appearance, physical ability, national or ethnic origin, or age will not be tolerated. We have a zero-tolerance policy for discrimination or harassment of any kind.

We also recognize that many individuals have experienced trauma in their lives. To best create a trauma-informed environment, we do not diagnose students or require disclosure of any past trauma. Instead, we can provide resources for students and encourage open communication and feedback.

If a student discloses past trauma or shares any other concerns related to their physical or emotional well-being, we will listen with compassion and respect. We do not pressure students to share more than they feel comfortable with, and we do not make assumptions about their experiences. We encourage students to communicate their needs and boundaries with their instructors, and we will always prioritize the safety and well-being of our students.

Minor Policy:
We allow 18+ into our group classes. For anyone 18 and under, we’re happy to set up private lessons or group events for you to learn. Contact info@trinitypole.com for more information.

Lost and Found:
Lost and Found items are donated monthly. If you have lost an item at the Studio, please contact info@trinitypole.com for assistance in locating it. Unaccounted for Lost and Found items will be removed from the studio or donated at the start of the following month.